Activation

   Go to the My Account section, choose Subscription and then choose Select for your chosen plan level. Follow the on-screen instructions.

Managing Your PDCA Software Account

Trial vs. Active Accounts

Both trial and active accounts have identical features and functionality. The only difference is payment status:

• Trial accounts are free for evaluation purposes
• Active accounts are paid subscriptions

A trial typically lasts 30 days before becoming dormant (inactive). When an account becomes dormant:

• You will lose access to the system
• Admin users who attempt to log in will see an activation option
• Data is typically deleted after a brief grace period

Activating Your Trial Account

Admin Users Only

To convert your trial to an active subscription:

1. Log in with an account that has administrative permissions
2. You’ll automatically see activation options if your trial has expired
3. Follow the prompts to enter payment information
4. Your account will immediately become active with all data preserved

Cancelling Your Subscription

Admin Users Only

To cancel your active subscription:

1. Log in with an administrative account
2. Navigate to the Account section
3. Select “My Account”
4. Choose the “Close Account” option from the left menu
5. Follow the confirmation steps

For information about data retention after cancellation, please review our My Account FAQs.

Note: If you need to cancel but don’t have admin access, please contact our support team. We’ll need to perform security verification before processing your cancellation request.

TAGS: trials   intro   admin